Refunds

Refund refers to a situation where a cardholder wants to refund a card transaction, and is arranged between the cardholder and the merchant directly.

If the merchant agrees, the refund can be processed directly on the GetzPay via API. The time limit for refunding via API is 3 months from the charge.You can ask GetzPay to help with refunds as long as the cardholder still has an account which links to the card (even if expired). You can refund a charge in full, or in partial amounts.

Here is an example of a refund flow, this may look similar to a charge flow. Refund are charges, but with a negative amount.

The response sent when a Refund request is REQUESTED, indicating that the Refund request is successful. After the request is sent, whether the Refund itself eventually succeeds or fails is completely up to the issuing bank - GetzPay has no control over this.

Refunds are available through GetzPay Dashboard.